Last updated: January 2025
AltCat Support (“we”, “our”, “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
This policy explains how we collect, use, and protect your information when you use our website or request remote technical support.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number (if provided)
- Basic information about your technical issue
We do not collect payment card details directly. All payments, if any, are processed through third-party payment providers.
2. How We Use Your Information
We use your information only to:
- Provide remote technical support services
- Communicate with you regarding your request
- Improve our services and customer experience
We do not sell, rent, or trade your personal information to third parties.
3. Remote Support Sessions
When you request remote support, we may temporarily access your device only with your explicit permission.
- You can see the session at all times
- You may end the session at any moment
- We do not access your device without consent
We do not store personal files, passwords, or private content from your computer.
4. Cookies & Analytics
Our website may use basic cookies or analytics tools to:
- Understand website traffic
- Improve usability and performance
These tools do not personally identify you.
You can disable cookies in your browser settings at any time.
5. Data Security
We use reasonable administrative and technical measures to protect your information.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
We may use trusted third-party services for:
- Remote connection software
- Email communication
- Payment processing
These providers have their own privacy policies and are responsible for their data handling practices.
7. Children’s Information
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
8. Your Rights
You may request to:
- Access or update your personal information
- Request deletion of your data
To do so, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have any questions about this Privacy Policy, you may contact us at:
Email: getaltcat@gmail.com