1. Is remote support safe?

Yes. All sessions use trusted tools like AnyDesk, Chrome Remote Desktop, or Microsoft Remote Desktop. You stay in control, can see everything we do, and can end the session at any time. 2. Do I need to install anything?

Only a small, secure remote access tool (AnyDesk or Chrome Remote Desktop). We guide you step by step — no technical experience required. 3. Which computers do you support?

We support Windows PCs and macOS computers, including laptops and desktops. We also handle printers, Wi-Fi, and email setup on both platforms. 4. Can you fix slow computers?

Yes. We clean unnecessary software, optimize system settings, remove malware, and troubleshoot performance issues to make your computer faster and more stable. 5. Can you remove viruses or spyware?

Absolutely. We remove viruses, malware, spyware, pop-ups, and unwanted programs. Your system is cleaned safely, and we take steps to prevent future infections. 6. Do you fix printers and Wi-Fi?

Yes. We can:
- Install and troubleshoot printers (wireless or wired)
- Configure routers and Wi-Fi
- Resolve slow or dropping connections 7. Do you handle email problems?

Yes. We help with:
- Locked accounts and password resets
- Email setup on iPhone, Android, Windows, and macOS
- Gmail, Outlook, Yahoo, and other providers 8. How long does a session take?

Most issues are resolved in 30–60 minutes. Complex problems may take longer — we always inform you in advance. 9. How do I pay?

Payment is due only after the job is done, using secure online payment options. You pay for our time and expertise, not a guaranteed outcome. 10. What if the problem isn’t fixed?

We do our best to solve every issue remotely. If we cannot reasonably fix the problem, you won’t be charged for the session. 11. Do you offer same-day service?

Yes, for customers in Tampa, FL, and remote support is available across the entire USA. Contact us early in the day for the fastest response. 12. Do you support home users only?

No. We support both home users and small businesses, as long as remote access is possible.